If you choose expedited service, you will receive the package in 7-9 days ;If you choose the standard service, for most countries around the world, transportation takes 15-20 days,and occasionally remote areas take longer, please understand ~ We will choose the fastest and safest way for users to transport
FAQ1
FREQUENTLY ASKED QUESTIONS
How long does it take to ship?
How do I track my logistics information
After the package is sent out, we will fill in the logistics order number for you immediately.You can find the logistics order number in your order, and then click it to check the logistics information.
When will you ship？
We can usually process the order and complete the shipment within 24 hours after processing the payment.Please note that estimated shipping and arrival dates may vary depending on the availability of the carrier.
What is your return and refund policy?
Our policy is 30 days. If 30 days have passed after your purchase,we will not be able to provide you with a refund or exchange.To be eligible for returns, your items must be unused and in the same condition as they were received.It must also be in its original packaging. Worn items are not returnable.
I submitted the wrong shipping address
An error occurred! Please send an email to hello@disontag.com.com as soon as possible,we will serve you wholeheartedly! Please note that we usually ship within 24 hours,so your order is most likely already shipped, but we will do our best to help you anyway!
My order is damaged or cracked
Sorry, sorry for that! Unfortunately, sometimes delivery can become difficult,but if you give us a chance, we will fix it! Send us an email to hello@disontag.com,tell us what you ordered and your order number, we will be happy to help you!
Is it safe to use my credit card on this site?
We know that using a credit card online can be scary!However, our website is SSL encrypted and certified (as shown above) to provide you with secure and reliable transactions,and all credit card payments are processed by our payment processor Shopify, which is the best in the industry!We do not store any credit card information, and we will never share your personal information with anyone else,so you can rest assured that any purchase with us is secure!
Why am I missing items?
Depending on the location of the inventory and warehouse,we may need to ship your order separately,so sometimes products arrive in different packages at different times.